Bioquell UK Ltd is committed to protecting your privacy. The personal information we collect is only used internally to improve the services and information we provide.
What Information do we collect?
Two types of information are collected:
1. For normal visitors we collect information about your visit - IP address, browser type, pages visited, length of visit and such details. None of this type of information is linked to any individual unless previously registered as visiting the site or through response to a Bioquell email campaign.
2. Visitors who submit enquiries are asked for personal details so that we can answer the enquiries appropriately.
All the information collected is kept within the Bioquell group on secure servers.
We reserve the right to pass enquiries and active prospect information to our local distributors or subsidiary sales teams in order to help facilitate assistance with enquiries and a smooth sales cycle.
Personal information is held in secure areas of the web server. None of it is accessible to online users without the use of passwords.
No information is disclosed to non-Bioquell individuals or organisations not directly associated with the Bioquell group whatsoever. To be clear, Bioquell appointed distributors and Bioquell appointed agents will be sent relevant local information regarding parties showing an interest in our information on the Bioquell website.
At Bioquell we are committed to protecting, preserving and respecting your privacy.
This policy (together with our terms of website use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Bioquell UK Ltd of 52 Royce Close, West Portway, Andover, Hampshire, SP10 3TS.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
• Information that you provide by filling in forms on www.bioquell.com (“our site”) such as when you register for information, or make a purchase. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services, or when you communicate with us electronically for any reason.
• We may also ask you for information when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence. Any calls into Bioquell may be recorded for training purposes.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
IP Addresses and Cookies
We may collect information about your computer for system administration, including where available your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.
WHERE WE STORE YOUR PERSONAL DATA
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Athough we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by any of the methods that you consented to at the time your information was collected.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, we will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, please inform us, either through our website, or by writing to or emailing us (contact details set out below).
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Bioquell or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £25 to meet our costs in providing you with details of the information we hold about you. Please contact us if you wish to make such a request.
Phone: +44 (0)1264 835 835
Post: 52 Royce Close, West Portway, Andover, Hampshire, SP10 3TS